Waiting for a kiln is like waiting for new a baby to arrive. You have the relief of "I’ve have finally made the decision", and the adrenaline rush of " Now, I’m ready to begin the new adventure.” And then nothing happens… crickets chirp and you wait… and you wait. You are constantly checking your e-mail waiting for the tracking and delivery information to arrive in your inbox. For most of us it's like waiting for a pot to boil... the more you watch, the longer it takes.
At Kiln Frog, we understand, and we get it! We recognize that you are dying to know exactly which day it’s coming, and how soon you can get started. And, we know that waiting stinks!
Currently, most kiln companies build kilns to order due to the immense amount of customization options they offer. Only the smallest 120v table top kilns, like the SC3 or SC2, with the most generic options are built and ready to leave the factory immediately. In addition, the demand for certain types of kilns is so high that the manufactures just can’t keep up. In today’s economy, the manufacturers would rather create lag times for delivery, then bring in more production staff and risk layoffs. Additionally, kiln building is a relatively specific skill. A lot of training is required to be knowledgeable and proficient, and that takes investment too. So, we all prefer that the kiln companies take their time and build ‘em right!
While you are waiting, here are some things you can do to be ready when the kiln arrives:
Clear a space for the box/pallet to live while you are unpacking the kiln. Chances are the freight company or even UPS/FedEx, etc. will place the pallet or box in your garage, but you will need to have a covered, clean and dry space ready so that you can take your time assembling things like your stand, etc. Some models come with stands assembled, and some do not.
Get yourself a set of nut drivers and a multi-meter from the home improvement store. You’re going to need them if you’re ever going to do any maintenance on your kiln. You might even need the nut drivers to put together your stand.
Make sure the space your planning to put the kiln is less than 6 feet from the receptacle. Most kilns only have a 6-foot cord, and the bigger the kiln, the fatter the cord, making it less likely to bend around corners, etc.
Make sure you plan for a working surface. Somewhere near your kiln to store kiln wash, posts, extra shelves, gloves, tools etc.
Make plans for someone to help you unpack the kiln. Only the smallest 120v table top kilns can be a “one man job.” If you lack the upper body strength to lift 40 pounds alone, prearrange some help. Do this BEFORE the kiln arrives so that you’ve set the stage to get going sooner rather than later.
Have a plan for debris removal. What will you do with pallet? The box, the foam, the strapping, the plastic, etc. That packing material is coming, how will you get it gone??
Pre-read the manuals and watch the controller videos on YouTube. Be familiar with your kiln and controller before it arrives. Maybe purchase some fun technique books to inspire your work!
If you haven’t heard from us in 6 weeks, feel free to drop us an email and inquire as to what we know about your kiln. We typically check with the manufacturer at the three-week mark if we see your kiln has not shipped yet. If there’s a problem, we’ll let you know.
Great service is our #1 priority! We know you’re anxious to get your new kiln and get going, so we humbly ask, please be patient. We don’t build ‘em, and we have no control if a manufacturer gets behind due to mechanical problems at the factory, weather related issues, shipping delays, etc. We want what you want, your kiln in perfect working order, delivered in one piece, in a timely manner...
And most importantly, a happy, happy customer!