Our Focus; Customer Confidence and Trust
Our Mission: Empowering Your Craft with Over 25 Years of Unwavering Trust, Unrivaled Quality, and Unbeatable Support.
Our passion has fueled your creativity for over a quarter of a century. As artists, makers, kiln sellers, and technicians ourselves, we bring over 25 years of firsthand experience to everything we do. This deep understanding is the bedrock of our promise: to be your most trusted educational resource, guiding you with insights born from practical expertise.
We stand firmly behind the superior quality of American-made equipment, offering you a selection we've personally vetted and rely on ourselves. Our commitment to you extends to delivering unbeatable value through our carefully curated selection and competitive pricing, ensuring you benefit from our long-standing industry relationships.
And because we've been in your shoes, we're dedicated to providing world-class customer service and technical support that truly understands your needs and challenges. We're more than a supplier; we're a community built on decades of shared experience.
We are dedicated to our community, driven by your aspirations, and committed to providing the foundation for your creative excellence, backed by over 25 years of unwavering dedication to the craft.
FOCUSED ON YOU… KilnFrog.com was born from the idea that kiln shopping is a big pain in the neck, and confusion runs rampant! We noticed that all the information in the vast web wasteland was from the manufacturers’ point of view, and not the user’s perspective. So, being the rebels that we are, we decided to put an end to that! Launched from our craft supply store in San Antonio, Texas in 2010, where we had sold kilns to artists and makers since 2001, we struck out online and began selling with one line of kilns, some glass, a grinder, and a saw. The rest, so they say, is history.
BECAUSE OF OUR CUSTOMERS' CONFIDENCE AND TRUST...
Kilnfrog, LLC is now the #1 volume supplier in the US of heat treatment equipment (Kilns, Ovens & Furnaces) in the glass, metals, clay, automotive, and industrial fabrication communities. Our team is comprised of builders, fabricators, artists and makers at heart! We’ve taken apart kilns and put them back together again, and we fire kilns on a regular basis, so we’re speaking from a users’ point of view.
OUR DAILY GOAL… is to provide honest and unbiased observations from brand to brand, as well as real world solutions that make sense for how you plan on using your equipment. We work hard every day to provide a stellar resource that makes a real difference in your decision-making process. We've helped thousands of customers confidently purchase their equipment over years and we're happy to help you too!
A PROMISE OF TRUST TO OUR CUSTOMERS...
- You can talk to a real person on the phone immediately, or via instant chat, email or via real time texting - you choose! (We promise we will respond during regular business hours.)
- We sell only American made products. We support US manufacturers! We don't import foreign made products.
- We won’t sell fake parts warranties! All our warranties are backed by the manufacturer with original factory parts.
- We're American owned and based in the USA! Our sales and customer service are in Texas and we don't outsource.
- We'll tell you the truth. We won't try and sell you things you don't need. Wasting your hard-earned money isn't what we're about, and it's unethical. We'll tell you the truth about what add-on items are really worth the money and what you just don't need for your application.
- We're fair, and we're reasonable, but we expect you to be too! We'll go to the mat every time to make it work for you, and try to pull a rabbit out of a hat when we can for you! But please remember, we're not always able to defy gravity (so to speak) and we can't fix everything all the time.
OUR CUSTOMERS ARE DIVERSE AND SO ARE WE.
At KilnFrog, LLC. our mission to be unbiased and look for real word solutions also guides our principles on how we approach our employees, customers, and suppliers. Our mindset on diversity is simple, it’s about embracing everyone. We commit to maintain an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints. We embrace employees and candidates who share our spirit to make this vision a reality regardless of age, race, sexual orientation, physical or mental ability, gender identity, ethnicity, or religion.
INDUSTRY FACTS ABOUT KILNFROG, LLC.
- SMWBE (State of Texas/Bexar County) Woman-Owned Business
- DUNS: 024981360
- NAISC Code: 333994 / 332811
- SIC Code: 35590600
A FEW QUESTIONS WE'VE BEEN ASKED OVER THE YEARS....
Why do you carry multiple brands of kilns?
CUSTOMER FOCUS! Just like all people don't have the same size feet, all customers don't have the same kiln needs. Potters don't need the same kilns as knife makers, jewelers, scientists, and glass makers. Each kiln company configures their kilns differently and offers different models, etc. It's all about choices! We want to match the right customer with the right kiln regardless of the manufacturer. This means being loyal to our customers needs, not to our vendors.
Why do you carry the brands that you do? SERVICE FOCUS!
The brands we carry have all committed to a partnership of servicing the customer with KilnFrog. We have established a long-term relationship of trust with them to honor our commitment to service and customer satisfaction. That means if you're not happy, then neither are we. We all work together to make sure the customer is happy in the end. We're proud to represent them as brand partners.
Our Parent company, American Commercial Furnace, Inc. also owns HeatTreatNow.com, a website that specializes in the industrial kilns, tools, supplies, and accessory equipment brands from the highest quality American manufacturers. Some of the same suppliers we carry, and some that we do not distribute.
Check out their individual customizable options for collections of commercial ovens and furnaces from Paragon Industries, Cress Manufacturing, Evenheat Kilns, Hot Shot Oven & Kiln, and Olympic Kilns. They also carry the full line of Covington Engineering grinders, saws, and polishing lapping equipment i.e. rociprolaps, vibralaps, etc. They also carry the full compliment of Ameribrade grinder's full sets as well as accessories for all you metal grinding needs just like we do.
Welcome to the family Heattreatnow.com
