Seattle Pottery Supply Kiln Warranty

Warranty Registration Link

SEATTLE POTTERY LLC d/b/a “Seattle Pottery Supply” warrants to the original purchaser that this product is free from defects in material workmanship for one year from the date of the first retail purchase from an authorized dealer. Transportation charges on product submitted for repair or replacement under this warranty are the sole responsibility of the purchaser. This warranty only applies to the original purchaser and is not transferable.

UNLESS SPECIFICALLY AUTHORIZED do not Return the Unit to the Place of Purchase.

Seattle Pottery Supply (“SPS”) will repair or replace, at its expense, any defective part upon return, freight prepaid, to an authorized Seattle Pottery Supply Service Center.

A unit provided as an exchange will be subject to the warranty of the original unit. The length of the warranty governing the exchanged unit will remain calculated by reference to the purchase date of the original unit.

This warranty does not cover (1) any defect not reported to an authorized SPS dealer or distributor within 10 days of discovery; (2) Type K Thermocouples; (3) any damage caused by overfiring; (4) products subjected to abnormal strain, freight damage, neglect, abuse, improper storage, failure to follow instructions, or products altered from factory standard condition; (5) products whose identification number has been changed; (6) failures of, or failures caused by, parts or accessories not manufactured or supplied by SPS; (7) kilns used for purposes other than firing ceramic materials; (8) kilns used for reduction or salt firing; (9) repair when normal use has exhausted the life of a part of the equipment as a whole; or (10) failures due to acts of God and other force majeure events beyond the manufacturer’s control.

How To Obtain Warranty Service: Notify SPS or your SPS distributor within 10 days of discovery of any defect. Deliver any defective part, freight prepaid, to an authorized SPS service center. Other Limitations: Any special, incidental, or consequential damages, including property damage, lost profits, loss of use, or other economic loss, are excluded to the full extent permitted by state law. . Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the duration of this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

State Law Rights: This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

How to Request Warranty Service: All repair work must be authorized, either by SPS, or by an authorized SPS distributor, before the work is done. If you believe your kiln is going to require warranty servicing, the first step is to call the SPS distributor from whom you purchased the kiln. If they are unable to provide or coordinate service, call Seattle Pottery Supply and ask for our Technical Service Department for troubleshooting. 206-587-0570

Notice of Defect may be mailed to:
Seattle Pottery Supply
c/o Warranty and Service
35 S Hanford Street
Seattle, WA 98134

(888) 915-1196