Preparing For Delivery

All of our kiln prices are quoted at the 100 % DELIVERED PRICE! That means... no need for a freight quote or to be surprised with hidden residential / lift-gate charges as our prices include all shipping charges within the contiguous United States... UPS and motor freight! At Kiln Frog, what you see is what you pay!  


For clarification, the contiguous United States consists of the 48 adjoining U.S. states plus Washington, D.C. If you need info on shipping to Alaska or Hawaii... no problem!  We've got you covered! 


Delivery is a basic service that DOES NOT include kiln setup, placement, uncrating kiln, or disposal of crating and packaging materials. Additional delivery charges could occur for delivery addresses that are not accessible by lift-gate truck or commercial vehicles. An example of this type of situation would be a home located on a winding dirt road on the side of a mountain or an extra-long driveway.


Please note that your shipment will arrive on a 30 - 50ft long 18-wheeler. 

These trucks cannot access every road in the US and cannot travel on gravel roads. To avoid extra charges, you may choose to pick up your kiln or equipment at your local freight terminal or, you could meet the driver and receive your kiln at a designated location.


Kiln Frog does not provide additional freight services.

If you require additional delivery options, please connect directly with the shipper or a private contractor. Kiln Frog cannot be held responsible for any damages, due to the additional delivery services.


Kiln Frog does not pay for freight storage fees. 

If you become unavailable for delivery, please notify us via email prior to the shipment of your order so we can make the appropriate accommodations. If Kiln Frog is not notified in writing prior to shipment, storage fees and/or return freight will become the responsibility of the customer.